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Pendants:
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Green
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14k & 18k Gold
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Gold Bail Service:
14k Bail Setting

Bangles:
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Green
Lavender
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Earrings
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Special Necklace
Coral Necklace

Gold Jewelly:
14k Amulet Pendants

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Jewelry and Foods

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To get 10% donation

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F.A.Q.
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Terms And Policies

Terms And Policies


 
 

Payment Methods

CoolJade accepts payment by MasterCard, Visa, American Express, money orders as well as personal checks for all orders (the order will be shipped after the check clear). Customers can also order on-line and fax their credit card information to us afterward.

Minimum order $20.00 (not including 14k gold clasp service), $5.00 Handling charge for any order under $20.00.

Refund and Return Policy

If you are dissatisfied with your order for any reason, you may contact us for a Return Authorization Number. Requests for returns must be made within one week (7 calendar days) of receiving your order. All returned items must have the original packing with the Return Authorization Number on the outside of the package. Return Authorization Numbers are valid for ten (10) calendar days of issued date. Packages without original packing and valid Return Authorization Number will be refused. A 20% restocking fee will be charged for items returned. No refunds on shipping and handling charges.

Gift certificates

Gift Certificates can be used at either CoolJade or VegeCyber; both are under the same company. Recipients can order Jewelry at CoolJade.com or Vegetarian Foods from VegeCyber.com.

All Gift Certificates are non-refundable, but the name of the recipient can be changed. The Change is in effect only after the receipt of CoolJade's confirmation email.

All Gift Certificates should be redeemed within one year. Any unused portion will remain available for future purchases under the same Gift Certificate number. After a recipient has used 95% or more of the Gift Certificate's initial amount, recipient can request a refund of the unused portion in cash. Maximum cash refund is $2.00.

You can check your gift certificate's status by Click Here.

CoolJade will send a notification email to buyer & recipient after 3 month if the gift certificate is not being used. CoolJade will also send a notification email to buyer after the recipient uses the gift certificate.

Non-Profit Organizations

CoolJade has the complete discretion to admit or dismiss any group to the mutual support program. The 10% donation to each group is based on actual sales only. Refunds and cancellations are excluded.

Monthly reports for a group are generated under its code and only begin at the end of the month after the first actual sales. If no sale is generated within a three months period, the reports will be discontinued for that code. CoolJade will issue a check only if the amount exceeds $20. If the 10% monthly total sales falls below $20, CoolJade will add it to next month and will send a check only if the accumulated amount total exceeds $20.

 


 

Copyright (C) 2002 CoolJade.com  All rights reserved

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